Customer Quick Start
Patient Insurance Verification & Orders
All patients must be cleared via IVR prior to 1st treatment. Subsequent treatments do not require additional IVRs.
Please make sure you populate all emails that need to be involved during the IVR process and be informed of the results. Then, submit the IVR Form to confirm benefits approval:
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Fax form to 1-888-453-5301
After you fax your first IVR, you'll be able to log into the IVR Portal to submit future IVRs.
Please note that IVRs will be processed within 3 business days for Medicare Part B, and 3 weeks for Medicare Advantage.
To order product, email your Product Order form to:
orders@fyfmedical.com
Please order product at least 7 days prior to the scheduled treatment date to ensure it arrives on time.
As products and pricing changes, we will provide your practice with updated order forms.
Download Forms
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Products
& Consignment
To track all products ordered and delivered to your office, please go to our Consignment Portal.
If you don't have your custom, secure link, email our support team: info@fyfmedical.com
Note, you will not be invoiced for products until they have been applied.
Once applied, you will be invoiced in accordance to the NET terms in your purchase agreement.
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Invoices
& Billing
To view all of your outstanding invoices for products applied, please refer to your FYF Tissue Tracking Log Link. If you need us to re-share the link with you, please email: info@fyfmedical.com
In your Log, click the 'View Invoice' button to pull up the invoice associated with each tissue ID applied.
Payment instructions will be displayed in the memo section of each invoice.
To make payment, go to Payment Portal Link »
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Email to log in - use the AP email provided to FYF in the account set up form you completed.
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$50,000 limit per Credit Card transaction (can do multiple in a row) - 3.99% processing fee imposed by payment processor that can not be removed even if FYF is willing to. If it is an issue, we highly recommend using the free ACH option.
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$500,000 weekly limit per ACH - We are actively working to get this limit raised. If you need to send more at once, please let us know and we will contact processor for a large amount exception until limit is raised.